WHAT INFORMATION DO WE COLLECT?
The following information may be collected from you to facilitate the purchase and usage of our products and services:
Personal Contact Information:
- Marital status
- Telephone number, and
- E-mail address.
Sensitive Personal Information:
- Dental and Orthodontic Personal Records,
- the types of treatment that you may be interested in, such as:
- teeth whitening;
- cosmetic dentures;
- teeth straightening;
- replacing a missing tooth/teeth;
- teeth grinding or jaw pain or headaches through jaw clenching;
- tooth-coloured fillings on your back teeth; and
- hygiene or stain removal and
- any assessment for the above treatments
- Vital Medical Records: Previous Medical History
Non Identifiable Personal Information:
- Your Internet Protocol (IP) address when you visit our website.
Other Personal Information:
- Personal information shared with us as a part of any communication made to us regarding our services.
Automatic Information: Cookies
A "Cookie" is a simple text file containing information placed on a computer or other device by a website and only that website will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to operate optimally and remember things such as your preferences.
Cookies are used for providing you with information, products or services that you request from us or which we believe would interest you in a way that would be relevant to you. This could include but is not limited to information about treatments, initiatives, offers, special health drives, education and insurance;
- Notifying you about changes to our products and services;
- Ensuring that our website is presented in the most effective manner for you and your computer.
HOW DO WE COLLECT SUCH INFORMATION?
All Personal Information is supplied to us voluntarily by you.
This may be:
- Directly, such as instances when:
- you complete any form through the website, telephone, email or any communication Application or in person, to avail our services,
- you communicate your interest in availing our services, and let us know how you want to hear from us and what you want to hear from us about;
- Indirectly, such as when you interact with our website. When you do this, we collect technical data automatically about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
WHY DO WE COLLECT SUCH INFORMATION?
Personal Contact Information:
We collect Personal Contact information so that we can register your details, contact you in connection with any products and services, and manage our relationship with you.
Sensitive Personal Information:
We collect this information primarily to serve you and customize the delivery of our Services to your medical needs.
We collect this information to understand the types of patients who need dental and orthodontic treatment, to keep our website updated and relevant, and to develop our business plans and inform our marketing strategy.
Any other personal information in your communications:
We may use this information to respond to and deal with any queries, comments or feedback that you have.
HOW WILL WE USE YOUR PERSONAL INFORMATION?
We will only use your personal information to the legally permissible extent.
Delivery of Services & Communication:
We use this information so that we can better develop our relationship with you. The information we collect is used principally to provide you with the service(s) you have availed and to let you know about any other services or allied offers which may be of interest to you. Postal and e-mail address information, for example, enables communication about the services offered, as well as the proper provisioning and billing of those services.
- dental health information
- information on services offered
- exclusive offers and discounts, etc.
Internal Business Use:
We will use your personal information to contact you by email only if you agree to receive such communication. If you do not want to receive email from us, please inform us. However, we reserve the right, in our discretion, to send you bulletins and/ or emails regarding necessary information.
We use your email address to send you:
- Registration confirmations,
- Event-based communications such as appointment information, reminders etc.,
- To provide information on the services requested by you including medical opinions, treatment plans etc.
We will not sell, rent, or give away our clients' personal information to other companies for use in selling others' products or services. If the need to share such information becomes necessary to enable the provision of services to you, you will be duly notified and you will have the option of withholding your consent, thereby stopping us from sharing your information.
We may contract with third parties to contact you or offer products and services to you on our behalf. This may be for services such as payment processing, follow-ups, advertising and marketing etc. In certain instances, the third parties may require access to some of your data not being health-related information. Where any of your data is required for such a purpose, we will take all reasonable and appropriate steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
Disclosure as required by law and for the protection of rights:
We reserve the right to disclose your personally identifiable and email address information as and when required by law, when it is necessary for compliance with any legal summons, notices, orders, enquiries by law enforcement officials/ quasi-judicial authorities; to enforce or apply our agreements; in order to protect the rights, property, or safety of Opus Dental Specialities, our Clients, or others.
Disclosure where necessary for the purposes of administration:
We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, and other information. All such data will be anonymized and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
If we do this, we require these third parties to respect the security of your information and to treat it in accordance with the law. In addition, all of our third-party service providers and other entities are required to take appropriate security measures to protect your personal information in line with our policies.
We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information:
- for specified and stated purposes, and
- in accordance with our instructions.
YOUR RIGHT TO WITHHOLD PERSONAL INFORMATION
You are always in control of your information and are under no compulsion to disclose your personal information. If you don’t want us to send you details of our products and services, we will respect your wishes. However, please bear in mind that if you don’t give us certain key personal information, you won’t be able to avail our products and services, and/or, we will be unable to contact you regarding your dental health information/ offers and discounts, etc.
SECURITY MEASURES AND SAFEGUARDS:
To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. We limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and are bound by contractual confidentiality obligations and may be liable to face disciplinary action or termination for failure to meet these obligations.
Review of our Security Practices:
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems, from time to time.
Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are advised to take suitable precautions when transmitting to Us data via the internet.
WITHDRAWING YOUR CONSENT:
You have the right to withdraw your consent to the use of your data, at any time.
To withdraw your consent for our use of your personal data please contact us at [email protected] and submit a request for deletion of your data from our systems. Although, deletion of Data is subject to reasonable limitations.
However, withdrawal of consent to use your data may limit our ability to provide the best possible products and services to you.
To withdraw your consent to receiving promotional emails from our end, you may speak with a member of our team or use the unsubscribe function in any e-mail we send.
RETENTION OF YOUR INFORMATION
We will only keep your personal information for as long as necessary to fulfil the purposes for which we collected it. Provided that, in the case of certain kinds of data we will retain it for as long as we have your permission to keep it.
We may also need to keep it for other purposes including for satisfying any legal, accounting, or reporting requirements.
Our general data retention policy is that any Data collected will be retained until such time as the user specifically requests us to delete it. In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy.
REVIEWING YOUR INFORMATION:
It is also important to us that the personal information we hold about you is accurate and current. Therefore, please keep us updated on changes in your personal information by communicating the same to our team.
You have the legal right to ask for a copy of any of your personal data held by us.
Opus Dental Specialities may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to your email address or by placing a prominent notice on our site.
If you would like to contact us for any reason regarding our privacy practices, please call, write, or email us at the following address:
Postal Address: 204, B/C, Elphinstone House, 17, Murzban Road, Near Sterling Cinema Fort, Mumbai – 400001, India.